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Chapman, C and Ward, S (2008) Developing and implementing a balanced incentive and risk sharing contract. Construction Management and Economics, 26(06), 659–69.

Chinyio, E and Akintoye, A (2008) Practical approaches for engaging stakeholders: findings from the UK. Construction Management and Economics, 26(06), 591–9.

Fraser, C and Zhu, C (2008) Stakeholder perception of construction site managers' effectiveness. Construction Management and Economics, 26(06), 579–90.

Mathur, V N, Price, A and Austin, S (2008) Conceptualizing stakeholder engagement in the context of sustainability and its assessment. Construction Management and Economics, 26(06), 601–9.

Moodley, K, Smith, N and Preece, C N (2008) Stakeholder matrix for ethical relationships in the construction industry. Construction Management and Economics, 26(06), 625–32.

Olander, S and Landin, A (2008) A comparative study of factors affecting the external stakeholder management process. Construction Management and Economics, 26(06), 553–61.

Rowlinson, S and Cheung, Y K F (2008) Stakeholder management through empowerment: modelling project success. Construction Management and Economics, 26(06), 611–23.

Smyth, H (2008) The credibility gap in stakeholder management: ethics and evidence of relationship management. Construction Management and Economics, 26(06), 633–43.

Walker, D, Bourne, L M and Shelley, A (2008) Influence, stakeholder mapping and visualization. Construction Management and Economics, 26(06), 645–58.

Ward, S and Chapman, C (2008) Stakeholders and uncertainty management in projects. Construction Management and Economics, 26(06), 563–77.

  • Type: Journal Article
  • Keywords: Project management; risk management; stakeholder; uncertainty
  • ISBN/ISSN: 0144-6193
  • URL: https://doi.org/10.1080/01446190801998708
  • Abstract:
    Stakeholders are a major source of uncertainty in projects. This uncertainty encompasses who relevant stakeholders are, how they could influence a project, and what their motives are in so far as their actions affect project activity. A generic project uncertainty management process framework is employed to provide a structure for a review of approaches to analysing stakeholders and related uncertainty management issues. This framework, the SHAMPU (Shape, Harness, and Manage Project Uncertainty) process, consists of nine phases: project definition, focusing the uncertainty management process, identifying sources of uncertainty, structuring issues, clarifying ownership, estimating variability, evaluating implications of uncertainty, harnessing plans, and managing implementation. A variety of approaches to stakeholder analysis are considered in relation to these phases. In particular, characterizing projects on a 'hard-soft' spectrum suggests generic strategies for managing stakeholder expectations and fostering trust between stakeholders. An important conclusion is that a systematic approach to stakeholder management is facilitated by the use of project uncertainty management processes that distinguish different stages of the project life cycle.